Our commitment
Customer First Service
Your success is at the heart of what we do. We’re with you every step of the way, through the entire life of your project.
A Service Model for Full Peace of Mind
Our methodology is to deliver a modern solution with a personal, traditional approach to client support, providing foolproof self-service and empowerment at every turn. Our customers love our teams of experts that prioritize transparency and communication. What’s more? We ensure continuity of the client experience from start to finish through seamless handoffs at every stage. As a result, you can trust the value of each interaction.
Our support model
Our comprehensive team of advisors & experts put your success at the center.
Consulting Practice
A transformational approach to solving business objectives extending the experience Click’s modern software provides and translating business goals and objectives into measurable outcomes that impact the bottom line.
- Document & define your unique business needs
- Translate goals into a tangible & actionable plan
- Share industry best practices
- Craft solutions to deliver excellent experiences, at scale
- Establish metrics to track ROI
Implementation Services
We’ve defined a standard, tried and true waterfall process to ensure your implementation is seamless and successful. Long story short, we’ve got it.
- Standard & custom project plans
- Expediency through iterative, concurrent tasks
- Clarity, transparency & full control
- Optimized for efficiency
Client Advocacy
Our team of advisors & experts fully committed to you, enabling peace of mind and customer control through the life of your project.
- Best Practice: Ongoing review of processes to identify & share improvement opportunities
- Training: Deliver refresher sessions and new functionality trainings
- Strategic Insight: Listen to complex business challenges and deliver efficient, long-term solutions
- Product Recommendations: We’ll represent your POV in product prioritization discussions
Consultative Sales
Consultative sales focused on continuity, transparency and ongoing communication with the utmost goal to add value to your business and ultimately impact your bottom line.
- Determination of client needs and use cases
- Definition of desired business outcomes
- Identification of project requirements and dependencies
- Technical evaluation with cross-functional stakeholders
Take a look at our track record
Our team of Clicksters are fully committed to you.
0min
Median time for speed of acknowledgment of requests
0%
Ongoing customer care satisfaction rate
0min
Median time for speed of full resolution of requests
The Click Difference
Why Choose Click Boarding?
Our team of advisors & experts put your success at the center of what they do. Check out our customer care methodology to see it for yourself!
- Excited:
A team of HR tech gurus who are ready and eager to help you succeed. What can we say, it’s our passion! - Modern Accessibility:
Reach us live, via email, chat or through online support. Why? Because it’s the 21st century. - Savvy Solvers:
We solve problems from the most complex of our Fortune 500 clients to the left-field Mom & Pop Shop stumpers. - “Clique Community”:
The lunch table of friendly faces you’re always welcome to or the dodgeball game where you’re never picked last! You’re part of the team.
The Bottom Line?
Together, we will deliver the experience your employees not only expect but deserve. Click’s mobile-first, cross-device platform is the turnkey solution you’ve been waiting for.
Want to Learn More?
See a solution but want to learn more? Click Boarding's experts are available to answer any questions you have to support you and your team through the entire employee journey.
