A case study in modern, effortless onboarding.
The Client
A fortune 10 company with over 300,000 employees across the globe.
- Total Employees: 300,000+
- Industry: Healthcare
- ATS System: Taleo
- HRIS System: PeopleSoft
The Challenge
- Onboarding 40,000 new employees each year
- A manual onboarding process that involved 6 different emails with instructions to visit a certain website or complete a specific form
- An entire onboarding team needed to manage this time-consuming process
- A poor employee onboarding experience
The Need
A way to easily manage the onboarding process that was effortless, intuitive and engaging for new employees.
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An Opportunity to Drive Engagement and Boost Retention Onboarding is an enormous and untapped opportunity to drive engagement and retention
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The Outcome
Simplified Process
Click Boarding’s solution replaced the six emails with one intuitive, modern and mobile-first interface. This new workflow guided employees through the onboarding process in a linear fashion, greatly decreasing errors.
Improved Employee Onboarding
Prior to Click Boarding, their onboarding experience received a dismal 35 Net Promoter Score. Since partnering with Click Boarding, the onboarding process has improved to a “world class” Net Promoter Score (NPS) of 70+.
Decreased Time
The implementation of Click Boarding decreased the time their HR team spent on onboarding by 25%, freeing up time to spend on improving the employee experience, one of their fundamental values.
Customized Software
While the Click Boarding platform is highly flexible and configurable, the Customer Solutions Group created a tailor-made solution to support their process and ensure every new employee’s onboarding experience is simple, easy and engaging.
Net Promoter Score
Decreased Time
Employee exits are becoming as strategic as new hire onboarding.
Especially those regretted by the organization. Creating an Employee Alumni and ensuring the transfer our is handled as flawlessly as the introduction in is critical.
Maternity leave, military leave or family medical leave should be easy to re-join your company.
Click Boarding can easily facilitate the paperwork of bringing your best employees back to work.
Whether it's the re-hiring of a seasonal employee or a boomerang employee who wants to rejoin the team of a great company, Click Boarding can make the re-hiring process easy with familiar steps and auto-population of already provided details.
The candidate said yes... you no longer need to worry what's next and neither do they.
With the Click Boarding onboarding solution, you have a reliable, repeatable process that guides you through each step.
Being able to engage with your new employees post day one is critical to their success and longevity.
With Click Boarding, those interactions become simple yet powerful with our mobile-first technology.
When it comes to preboarding, we've all had bad experiences.
When you finally receive a delightful one, it's hard to forget!
