A case study in modern, mobile onboarding.
The Client
An American hospitality corporation focused on the franchising, management, and ownership of upscale to economy hotels.
- Total Employees: 2,000+
- Industry: Hospitality
- Location: USA
- ATS System: Smart Recruiters
The Challenge
- Onboarding salaried and hourly employees across multiple sites and remote locations with a manual, paper-driven process
- Compliance with local and state tax requirements
- Engaging new employees between the offer letter and their first day
The Need
A mobile-first onboarding solution that would streamline the process, engage new employees, and ensure compliance with state and local tax regulations.
As businesses navigate the complexities of employee management, one critical area often overlooked is the offboarding process—specifically, ensuring compliance with
An Opportunity to Drive Engagement and Boost Retention Onboarding is an enormous and untapped opportunity to drive engagement and retention
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Employee onboarding is a crucial player that the HR (Human Resources) industry has realized majorly influences retention and talent acquisition.
The Outcome
Improved Onboarding Process
Click Boarding’s mobile-first solution enables new employees to complete all of the onboarding documentation before their first day. The guided workflow intuitively guides new employees through every step of the onboarding process. This greatly decreases errors and consolidates all sensitive employee documentation in a secure, central, cloud-based location.
Decreased Onboarding Time
The time HR spends on onboarding decreased from 6 hours per new employee to 30 minutes. In addition, the API interface between Click Boarding and their HRIS system automatically creates a new profile in their HRIS system, ensuring new employees can be paid on time. This step used to take days, depending on when HR was able to manually do it.
Increased Productivity
Employees, especially hourly employees, could begin actually working on the first day instead of spending hours on paperwork. 60% of their hourly candidates interacted with them via mobile during the hiring process so having a mobile-based onboarding process made it easy for the new employees to complete every step.
Increased Engagement
Prior to Click Boarding, new employees received an email with bullet points indicating what they needed to bring on the first day and then it was radio silence until they started. With Click Boarding, new employees are guided through the onboarding process, making them feel engaged with the company and helping them be more prepared for their first day.
Big Returns
New Hires
Reduction in Time
Mobile Interaction
Employee exits are becoming as strategic as new hire onboarding.
Especially those regretted by the organization. Creating an Employee Alumni and ensuring the transfer our is handled as flawlessly as the introduction in is critical.
Maternity leave, military leave or family medical leave should be easy to re-join your company.
Click Boarding can easily facilitate the paperwork of bringing your best employees back to work.
Whether it's the re-hiring of a seasonal employee or a boomerang employee who wants to rejoin the team of a great company, Click Boarding can make the re-hiring process easy with familiar steps and auto-population of already provided details.
The candidate said yes... you no longer need to worry what's next and neither do they.
With the Click Boarding onboarding solution, you have a reliable, repeatable process that guides you through each step.
Being able to engage with your new employees post day one is critical to their success and longevity.
With Click Boarding, those interactions become simple yet powerful with our mobile-first technology.
When it comes to preboarding, we've all had bad experiences.
When you finally receive a delightful one, it's hard to forget!