Reducing Workload & Enhancing Efficiency with Preboarding
The Client
The Culinary Staffing Service provides the greater Los Angeles area with culinary professionals for flexible staffing needs. They offer temporary, temporary-to-permanent, and permanent placement options. Leveraging Click Boarding, they’ve streamlined their talent acquisition process, reducing workload by 50%.
- Total Employees: 1,000-1,500
- Annual Hires: 4,000/year
- Locations: Los Angeles, CA
- ATS System: JazzHR
The Challenge
- Manual onboarding process
- High recruitment costs averaging $18 per application
- Incomplete paperwork during the preboarding process
- Difficulty scaling with company growth
Before implementing Click Boarding, Culinary Staffing sought to consolidate its preboarding and onboarding processes and provide visibility into the candidate’s onboarding journey. Their manual onboarding process resulted in a labor-intensive and time-consuming experience, with significant paperwork and manual data entry requirements. Additionally, they faced high recruitment costs and wanted to manage candidate dropout rates during the onboarding process, noting that some processes were confusing for candidates. Moreover, as the company aimed for growth, it needed a scalable solution to manage increasing volumes of hires while optimizing resource allocation effectively.
Manual Onboarding Inefficiencies:
- The talent acquisition team faces a high workload due to manual onboarding processes.
- These inefficiencies lead to delays and increased administrative burdens.
High Recruitment Costs:
- Before implementing Click Boarding, the average cost per application was $18.
- These high costs were unsustainable and impacted the overall recruitment budget.
Streamlining Paperwork:
- Clients are encouraged to complete all required paperwork before their start date.
- This proactive approach helps streamline the onboarding process and reduces delays.
Scalability Needs:
- As the company grows, there is a need for scalable solutions.
- Scalability is essential to optimize resource management and accommodate increasing demands.
Complex Onboarding Systems:
- The use of multiple systems during onboarding complicates the process.
- This complexity affects both the business and the candidates, making the experience less efficient and more cumbersome.
The Need
Culinary Staffing Service, serving the greater Los Angeles area, required a more efficient and scalable onboarding process to support their flexible staffing needs. Before implementing Click Boarding, their manual onboarding process was labor-intensive and time-consuming, involving significant paperwork and manual data entry. This led to high recruitment costs and confusion among candidates, contributing to dropout rates. As the company aimed for growth, they needed a solution that could manage increasing volumes of hires while optimizing resource allocation.
Key Problems:
- Manual onboarding process leading to inefficiencies and high workload for the talent acquisition team.
- High recruitment costs, averaging $18 per application before Click Boarding implementation.
- Encouraging clients to complete all required paperwork before their start date to streamline the process flow.
- Need for scalability to accommodate company growth and optimize resource management.
- Multiple systems used during onboarding, making the process complex for both the business and candidates.
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The Outcome
These continual benefits significantly enhance Culinary Staffing's operational excellence by improving the efficiency and effectiveness of its hiring processes.
These benefits include:
- Automated Preboarding and Onboarding: Click Boarding’s automated workflows eliminated the need for manual data entry and paperwork, saving valuable time for both the company and new hires.
- Reduced candidate ghosting: Automated processes reduced candidate dropout rates by providing clear instructions and easy access to required information, improving the effectiveness of the preboarding process.
- Enhanced Communication: Automated notifications and reminders kept candidates informed about the status of their onboarding progress, reducing delays and uncertainties before starting.
- Consolidated Onboarding Processes: By reducing preboarding and onboarding to one platform, Culinary Staffing optimizes the onboarding experience for both new hires and the HR team.
- Tailored Solutions for Every Challenge: When required slip-resistant shoes for staff became a hurdle, Click Boarding provided comprehensive purchasing information via a convenient form, effectively resolving the issue for preboarding.
- Integration with HRIS Systems: Integration with CLC’s HRIS system, UKG, has facilitated data transfer and streamlined processes further. This integration ensures that employee information is accurately captured and transferred between systems, reducing duplication of effort and enhancing overall operational efficiency.
- Reduced spend per application: Prior to the implementation of Click Boarding and JazzHR, Culinary Staffing’s average spend per application was $18 per new hire. After the implementation, the cost per application was reduced to $1.79 – for a total savings of $16.21 per application.
Reduced HR Workload
Increase in form completion
So what?
When onboarding is inefficient, TA teams - the first line of communication between the company and the candidate - feel the burden.
Yet with most HRIS systems, this is a common occurrence.
Culinary Staffing transformed a costly manual process, reducing their TA placement costs by 50% and empowering them to handle a larger recruitment volume. These improvements have paved the way for increased scalability and growth opportunities for the company and with current expansions in the California area.
Employee exits are becoming as strategic as new hire onboarding.
Especially those regretted by the organization. Creating an Employee Alumni and ensuring the transfer our is handled as flawlessly as the introduction in is critical.
Maternity leave, military leave or family medical leave should be easy to re-join your company.
Click Boarding can easily facilitate the paperwork of bringing your best employees back to work.
Whether it's the re-hiring of a seasonal employee or a boomerang employee who wants to rejoin the team of a great company, Click Boarding can make the re-hiring process easy with familiar steps and auto-population of already provided details.
The candidate said yes... you no longer need to worry what's next and neither do they.
With the Click Boarding onboarding solution, you have a reliable, repeatable process that guides you through each step.
Being able to engage with your new employees post day one is critical to their success and longevity.
With Click Boarding, those interactions become simple yet powerful with our mobile-first technology.
When it comes to preboarding, we've all had bad experiences.
When you finally receive a delightful one, it's hard to forget!
