Transforming HR Efficiency: Customized Form Solutions in Senior Care.
The Client
Christian Living Communities (CLC), a non-profit senior living organization, has served the South Denver metropolitan area since 1972. With the implementation of Click Boarding, their team has reduced the amount of administrative work for their hiring teams.
- Total Employees: 850
- Hiring Trends: 16% YoY
- Locations: 11 locations headquartered in Englewood, CO
- HRIS System: UKG
The Challenge
- Complex preboarding process
- Custom data capture fields
- Manual HR processes
- Time to recruit
When Christian Living Community (CLC) came to Click Boarding, they faced challenges related to compliance issues with their Colorado Adult Protective Services (CAPS) forms, inefficiencies in the preboarding process, and time-consuming manual new hire activities that took up time for their talent acquisition teams. Seeking to enhance their operations, CLC implemented a customized form solution to expedite these processes.
- Compliance Gaps with CAPS Forms: Crucial for regulatory adherence and reporting, the CAPS forms often lead to gaps in information or inaccuracies. Because this is a highly intricate form required before day one, talent acquisition was stuck going back to candidates multiple times to ask for revisions before the form could be submitted.
- Inefficient Preboarding Process: Recruiters manually stepped in to help the forms process, diverting their attention from strategic recruitment efforts.
- Manual Processes in HR Team Meetings: Discussions in HR team meetings often revolved around streamlining forms for recruits, reflecting the ongoing challenges posed by manual work processes.
- Consistency between Locations: With 11 locations, a simple and unified onboarding process was important to improve efficiency during recruiting.
The Need
The unique needs of Christian Living Community (CLC) revolve around the complexities of managing a non-profit senior living organization with 11 locations in the south Denver metropolitan area. As a non-profit entity serving senior citizens since 1972, CLC faces specific challenges that require tailored solutions:
- Regulatory Compliance: CLC must adhere to stringent regulatory requirements, particularly concerning Colorado Adult Protective Services (CAPS) forms, due to the vulnerable population they serve. Customized solutions are necessary to ensure compliance with these regulations and maintain the highest standards of care and safety for residents.
- Complex Preboarding Processes: The nature of CLC’s work demands thorough preboarding processes to ensure that new hires are well-prepared to provide quality care to residents. Custom data capture fields are essential to gather specific information relevant to senior care, such as medical certifications and specialized training.
- Consistency Across Locations: With multiple locations, maintaining consistency in onboarding processes is crucial to providing a standardized experience for employees and ensuring seamless operations across all facilities. Customized solutions help CLC achieve this consistency while accommodating the unique requirements of each location.
- Efficiency in Recruiting and Onboarding: CLC’s commitment to providing exceptional care requires efficient recruiting and onboarding processes to quickly onboard qualified staff members. Streamlining manual processes and reducing administrative burdens are essential to expedite hiring and ensure adequate staffing levels at all times.
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The Outcome
The ongoing benefits experienced by Christian Living Community (CLC) following the implementation of Click Boarding’s customized solution have been instrumental in transforming their HR and compliance operations.
These benefits include:
- Improved Compliance Adherence: CLC has seen a significant improvement in compliance adherence, particularly concerning Colorado Adult Protective Services (CAPS) forms. By streamlining the form submission process and reducing errors, CLC can ensure regulatory compliance more efficiently, minimizing risks and potential legal issues.
- Enhanced Efficiency in Preboarding: The preboarding process at CLC has become more efficient, with reduced manual intervention required from recruiters. Automated workflows and customized form solutions have expedited the onboarding process, allowing new hires to start contributing to CLC’s mission sooner.
- Reduced Administrative Burden: With automated workflows and customized form solutions, CLC has experienced a reduction in administrative tasks for their HR team. This reduction in manual work not only saves time but also allows HR professionals to focus on strategic initiatives and employee engagement efforts.
- Consistency Across Locations: The implementation of a unified onboarding process has ensured consistency across all 11 CLC locations. This standardization not only improves efficiency during recruiting but also provides a seamless experience for new hires, regardless of their location within the organization.
- Improved Data Accuracy: Customized data capture fields and automated processes have led to improved data accuracy for CLC. By reducing manual data entry errors, Click Boarding’s solution has helped CLC maintain accurate employee records and payroll information, minimizing discrepancies and potential financial implications.
- Integration with HRIS Systems: Integration with CLC’s HRIS system, UKG, has facilitated data transfer and streamlined processes further. This integration ensures that employee information is accurately captured and transferred between systems, reducing duplication of effort and enhancing overall operational efficiency.
Reduced Attrition
Reduced Attrition
So what?
The unique needs of large companies make it difficult to apply a “one-size-fits-all” approach to preboarding and onboarding.
Yet with most HRIS systems, this is a common occurrence.
With custom solutions, like the usage of custom forms with CLC, administrative tasks can be significantly shortened.
Click Boarding’s ability to customize any workflow makes it easy for onboarding to adjust to the needs of your company – not the other way around.
Employee exits are becoming as strategic as new hire onboarding.
Especially those regretted by the organization. Creating an Employee Alumni and ensuring the transfer our is handled as flawlessly as the introduction in is critical.
Maternity leave, military leave or family medical leave should be easy to re-join your company.
Click Boarding can easily facilitate the paperwork of bringing your best employees back to work.
Whether it's the re-hiring of a seasonal employee or a boomerang employee who wants to rejoin the team of a great company, Click Boarding can make the re-hiring process easy with familiar steps and auto-population of already provided details.
The candidate said yes... you no longer need to worry what's next and neither do they.
With the Click Boarding onboarding solution, you have a reliable, repeatable process that guides you through each step.
Being able to engage with your new employees post day one is critical to their success and longevity.
With Click Boarding, those interactions become simple yet powerful with our mobile-first technology.
When it comes to preboarding, we've all had bad experiences.
When you finally receive a delightful one, it's hard to forget!
